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Return & Exchange Policy

 

Thanks for shopping at toysdirect.my!

If you are not entirely satisfied with your purchase, we're here to help.
 
Returns
 
You have seven (7) calendar days to return an item from the date you received it.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
 
Only regular priced items may be refunded. Sale items are non-refundable.
 
Some items are non-refundable and non-exchangeable.
 
Exchanges
 
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at toysdirect.my@gmail.com with details of the product and the defect within seven (7) calendar days from receipt of purchase.
 
Your item needs to have the receipt or proof of purchase. We will reply your email within 3 working days.
 
We will not be responsible for items purchased after seven (7) calendar days from receipt of purchase.
 
 
Refunds
 
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
 
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
 
Shipping
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.